Please note that the processing time varies depending on stock availability. As we handmade each item, please allow approximately two (2) to three (3) days once an order is processed.

We handpick high and quality graded materials/minerals for our product range, hence some of our items may need to be pre-ordered, however this will be indicated in the product page itself or you will be contacted via email.

Expected shipping dates varies according to product availability. We dispatch all our orders via registered local post and for International orders, it shall take approximately 2 to 4 weeks (or less) depending on your local custom clearance. If you opt to expedite your shipment via FedEx, there will be a flat shipping rate indicated at checkout.

We know patience is hard when it comes to jewelry. Once your order is shipped, you will be notified via email with tracking information to keep an eye on its activity as it makes its way to you.

We offer International Shipping using FlexiPack International registered post and FedEx. We do not ship to P.O.Boxes addresses. Please provide correct address at checkout as we will not be held responsible for incorrect addresses. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page and the shipping subtotal of your order. We take extra effort to carefully pack and secure all items and send them with a tracking number for your tracking convenience.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred. This can be a result caused by the carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us. For your own protection, we recommend using a delivery service that insures the value of goods.

Please check your order upon arrival to ensure it contains the right contents.

International: Your orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that Nile Jewel Designs does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

Each piece is handmade individually thus every piece may not be identical. As we carefully pack each piece, if an item is received broken due to our fault, we will gladly exchange the product for you. We do hope that this never happens, please email us with details for any defects in items within 3 (three) days of receiving the items. We will assess and revert accordingly. We do not accept returns or exchanges for nose rings and studs due to hygiene reasons. All other items are available for e-store credits only with the following conditions;

  • The item must be in original condition, unused and returned in the original box and packaging within 3 (three) days of receiving the item(s)
  • Reason for return or exchange and order number must be emailed to us
  • Return delivery chargers, international customs and duties and sales taxes are not refunded for returned shipments and to be borne by the customer
  • The item(s) must be returned to Nile Jewel Designs before the e-store credit can be refunded
  • E-store credit can only be used on non-promotional items on our website

Please send all requests to askus@nilejeweldesigns.com

For custom made necklace and bracelet orders, items are final and non-refundable.

At Nile Jewel Designs, we take our customer privacy with utmost care and we will only collect, gather, process and use your personal information for the purposes as outlined in the following link (Privacy Policy).